Back Office Services

Our level of experience, commitment to quality, and superb track record make OverDrive your top choice for large and small companies seeking assistance with Back Office Activities.

Account Management & Client Retention

We manage all aspects of client accounts, making sure all information is up-to-date and tracking client activity. We also use tried-and-true client retention methods to keep your clients involved and satisfied with your business.

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Customer Service

Our customer service team is highly trained and professional. They handle any issues customers and clients may have with attention to detail and client retention. The goal of every customer service interaction is to fix the problem and leave the customer happy.

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Data Entry & Management

Collecting and entering data is not at the top of the list of priorities for many business owners. Our certified and highly-trained team will take care of data entry, organizing all the information your business receives for future use.

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Back Office Outsourcing

Back office activities can be crucial to a company’s success. Companies that outsource back office activities to OverDrive gain greater efficiency and an equivalent or usually far better level of quality, as well as a lower cost than the same activities performed in house. Our level of experience, commitment to quality, and superb track record make OverDrive your top choice for large and small companies interested in getting help with Back Office Activities. OverDrive is one of the leading outsourced services companies in the Americas, Europe and Asia. We are client-focused and maintain a superior staff and unparalleled Intellectual Property for the design and execution of provisioning outsourced back office services for our Clients.

back office support
virtual assitant services

Team Recruitment and Training

In order to meet the expectations set by our Clients, OverDrive puts a strong emphasis on recruiting, skills alignment and language training. OverDrive requires all of our staff to have a formal education relevant to their job description. We use competency based interviews, language and a variety of other testing tools and methods to ensure that only the brightest and most talented individuals are on your team. As for the training, coaching, and mentoring, we have a large database of best practices and training protocols in a variety of fields. Additionally, OverDrive uses a “train the trainer” approach, developing coursework collaboratively with each Client for their environment.

Back Office Support Services

We manage all aspects of client accounts, making sure all information is up-to-date and tracking client activity. We also use tried-and-true client retention methods to keep your clients involved and satisfied with your business.

Our customer service team is highly trained and professional. They handle any issues customers and clients may have with attention to detail and client retention. The goal of every customer service interaction is to fix the problem and leave the customer happy.

Collecting and entering data is not at the top of the list of priorities for many business owners. Our certified and highly-trained team will take care of data entry, organizing all the information your business receives for future use.

We design, manage, and execute your marketing strategy. Our team works with you to set achievable marketing goals that fit your business plan. Once we confirm your goals, we oversee the marketing plan and development with the express purpose of meeting or exceeding those objectives.

We analyze and examine your crew, determining how best to organize your personnel for maximum efficiency and progress. You don’t need to stress over the logistics and details of crew planning when we create an adaptable and effective strategy.

Asking for money from your clients can be the most awkward part of running a business. We are here to provide professional collection services. Our team takes care of receiving payments, invoicing clients, and managing their accounts.

Logistics is a confusing and time-consuming part of running a business. At OverDrive, our goal is to make running your business as smooth as possible. Trust us to take care of logistics and make sure your business runs smoothly on a day-to-day basis so you can get back to worrying about the bigger picture.

OverDrive offers an affordable, reliable transaction processing service for your business. Rest assured that we process all transactions to, and from, your business quickly and efficiently, without unnecessary charges to you or your clients. Make sure your clients, in turn, receive their product with complete satisfaction.

Part of our services includes the opportunity to create market research and get a more detailed picture of your customers. Through surveys and research, we provide you with feedback on how the market reacts to your business and how to improve your strategies.

After a short amount of time, businesses end up with a large amount of data regarding their own performance, but without the proper tools to understand this data, it is useless. That is where we come in. We analyze the data and give you succinct reports on your progress.

Send and receive money easily and efficiently. We offer payment processing, so you don’t have to worry about losing a percentage of your payments every time money changes hands. We are here to help you maintain and build your profits.

When tax season comes around again, turn to us for accounting support. Running a small business is full of murky waters when it comes to accounting, so use us a resource to double check your accounts.

OverDrive takes care of the difficult hiring and recruitment process. Because we only hire the best for our company, we know how to attract high-quality employees for your team as well.

We offer a fully-functional order and sales support system. We provide you with sales reports and information on how your product is performing in the market so you can stay ahead of the curve.

Things that are on the internet do not have to be forever. OverDrive offers online data cleansing services that will trim and maintain the online image of your business and improve your profits.

Whether you need management of the company email system or the marketing email campaign, we are here to check that your communication system runs perfectly.

You’re not in the business of providing less than the best, which is why OverDrive provides quality assurance services on all facets of your business. You and your clients will come away satisfied.

We have been helping small businesses achieve their goals for years, so we have amassed an abundance of business knowledge that we want to share with you. Your goals are our goals, so we are here to help you succeed.

Our Family Matters

The key to OverDrive’s success has been its ability to recruit and retain top talent. Unlike so many in this field, our turnover is not 300% per year, or 200% or even 5%. It’s 1% annually and that is due to family emergencies or illnesses.

Talented people wait in line to be on our teams. These people are known to us before they are assigned to your account. They often work for 1-6 months on one of our internal projects as we train, coach and mentor them in a variety of areas. This gives us the opportunity to know them and their reliability, capabilities and effectiveness before putting them into a client engagement.

We recruit known top performing people, work with them closely and place them where they will be the most successful and happiest. This explains the great loyalty our folks have to OverDrive, the lack of turnover in the staff and the longevity of our Client engagements as well.

Discuss the competitive edge we can create for your company.

OverDrive provides outsourced services based on mutual collaboration with you, our Client. Trust, visibility, and accountability are essential components of a successful outsourcing partnership, and quality checks and monitoring are highlights of the OverDrive business approach, incorporated in every service we provide.

sales and marketing

Sales & Marketing Support

OverDrive provides the support personnel to leverage the efforts of your sales and marketing teams. This has the effect of turning one sales or marketing professional into two or more. Our Clients find that they develop more speed, higher close rates and greater profitability using the leveraging power of OverDrive.

intake and case tracking

Intake & Case Tracking

Client intake is key to maintaining a steady stream of clients and is the first significant interaction in the lead development and client qualification process. With OverDrive, your clients and prospects are quickly engaged in a relationship with your company.

recruiting and hr

Recruiting Services

Whether you manage a staffing company or an internal recruitment function, we can save you vast amounts of time and money. Our Recruitment teams can assume everything from the sourcing, screening, interviewing, candidate orientation, logistics and debriefing. They can also work in any Resume Tracking System.