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Back Office Services

Our level of experience, commitment to quality, and superb track record make OverDrive your top choice for large and small companies seeking assistance with Back Office Activities.

Account Management & Client Retention

We manage all aspects of client accounts, making sure all information is up-to-date and tracking client activity. We also use tried-and-true client retention methods to keep your clients involved and satisfied with your business.

Customer

Service

Our customer service team is highly trained and professional. They handle any issues customers and clients may have with attention to detail and client retention. The goal of every customer service interaction is to fix the problem and leave the customer happy.

Data Entry &

Management

Collecting and entering data is not at the top of the list of priorities for many business owners. Our certified and highly-trained team will take care of data entry, organizing all the information your business receives for future use.

Back Office Outsourcing

Back office activities can be crucial to a company’s success. Companies that outsource back office activities to OverDrive gain greater efficiency and an equivalent or usually far better level of quality, as well as a lower cost than the same activities performed in house. Our level of experience, commitment to quality, and superb track record make OverDrive your top choice for large and small companies interested in getting help with Back Office Activities. OverDrive is one of the leading outsourced services companies in the Americas, Europe and Asia. We are client-focused and maintain a superior staff and unparalleled Intellectual Property for the design and execution of provisioning outsourced back office services for our Clients.

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Team Recruitment and Training

In order to meet the expectations set by our Clients, OverDrive puts a strong emphasis on recruiting, skills alignment and language training. OverDrive requires all of our staff to have a formal education relevant to their job description. We use competency based interviews, language and a variety of other testing tools and methods to ensure that only the brightest and most talented individuals are on your team. As for the training, coaching, and mentoring, we have a large database of best practices and training protocols in a variety of fields. Additionally, OverDrive uses a “train the trainer” approach, developing coursework collaboratively with each Client for their environment.

Account Management & Client Retention


We manage all aspects of client accounts, making sure all information is up-to-date and tracking client activity. We also use tried-and-true client retention methods to keep your clients involved and satisfied with your business.




Customer Services


Our customer service team is highly trained and professional. They handle any issues customers and clients may have with attention to detail and client retention. The goal of every customer service interaction is to fix the problem and leave the customer happy.




Data Entry


Collecting and entering data is not at the top of the list of priorities for many business owners. Our certified and highly-trained team will take care of data entry, organizing all the information your business receives for future use.




Marketing


We design, manage, and execute your marketing strategy. Our team works with you to set achievable marketing goals that fit your business plan. Once we confirm your goals, we oversee the marketing plan and development with the express purpose of meeting or exceeding those objectives.




Crew Planning


We analyze and examine your crew, determining how best to organize your personnel for maximum efficiency and progress. You don’t need to stress over the logistics and details of crew planning when we create an adaptable and effective strategy.




Collections & Accounts Receivable


Asking for money from your clients can be the most awkward part of running a business. We are here to provide professional collection services. Our team takes care of receiving payments, invoicing clients, and managing their accounts.




Logistics Support


Logistics is a confusing and time-consuming part of running a business. At OverDrive, our goal is to make running your business as smooth as possible. Trust us to take care of logistics and make sure your business runs smoothly on a day-to-day basis so you can get back to worrying about the bigger picture.




Transaction Processing


OverDrive offers an affordable, reliable transaction processing service for your business. Rest assured that we process all transactions to, and from, your business quickly and efficiently, without unnecessary charges to you or your clients. Make sure your clients, in turn, receive their product with complete satisfaction.




Survey/Market Research


Part of our services includes the opportunity to create market research and get a more detailed picture of your customers. Through surveys and research, we provide you with feedback on how the market reacts to your business and how to improve your strategies.





Account Management & Client Retention


We manage all aspects of client accounts, making sure all information is up-to-date and tracking client activity. We also use tried-and-true client retention methods to keep your clients involved and satisfied with your business.




Customer Services


Our customer service team is highly trained and professional. They handle any issues customers and clients may have with attention to detail and client retention. The goal of every customer service interaction is to fix the problem and leave the customer happy.




Data Entry


Collecting and entering data is not at the top of the list of priorities for many business owners. Our certified and highly-trained team will take care of data entry, organizing all the information your business receives for future use.




Marketing


We design, manage, and execute your marketing strategy. Our team works with you to set achievable marketing goals that fit your business plan. Once we confirm your goals, we oversee the marketing plan and development with the express purpose of meeting or exceeding those objectives.




Crew Planning


We analyze and examine your crew, determining how best to organize your personnel for maximum efficiency and progress. You don’t need to stress over the logistics and details of crew planning when we create an adaptable and effective strategy.




Collections & Accounts Receivable


Asking for money from your clients can be the most awkward part of running a business. We are here to provide professional collection services. Our team takes care of receiving payments, invoicing clients, and managing their accounts.




Logistics Support


Logistics is a confusing and time-consuming part of running a business. At OverDrive, our goal is to make running your business as smooth as possible. Trust us to take care of logistics and make sure your business runs smoothly on a day-to-day basis so you can get back to worrying about the bigger picture.




Transaction Processing


OverDrive offers an affordable, reliable transaction processing service for your business. Rest assured that we process all transactions to, and from, your business quickly and efficiently, without unnecessary charges to you or your clients. Make sure your clients, in turn, receive their product with complete satisfaction.




Survey/Market Research


Part of our services includes the opportunity to create market research and get a more detailed picture of your customers. Through surveys and research, we provide you with feedback on how the market reacts to your business and how to improve your strategies.





Back Office Support Services

Our Family Matters

The key to OverDrive’s success has been its ability to recruit and retain top talent over long periods of time. Unlike so many support staffs with high turnover, the turnover of our staff is less than 10% annually, and that is due to family emergencies or illnesses.

Talented people wait in line to be on our teams knowing something of our faith and family-oriented culture, upward opportunities and some of the great clients we serve. Our people are also carefully screened and tested in advance of being assigned to your account. They often have worked on other OverDrive accounts or are known by our senior staff as top performers. This gives us the opportunity to know in advance their capabilities and personal style before putting them into a client engagement.

Discuss the competitive edge we can create for your company.

We recruit known top performing people, work with them closely and place them where they will be the most successful and happiest. This explains the great loyalty our folks have to OverDrive, the lack of turnover in the staff and the longevity of our Client engagements as well.

OverDrive provides outsourced services based on mutual collaboration with you, our Client. Trust, visibility, and accountability are essential components of a successful outsourcing partnership, and quality checks and monitoring are highlights of the OverDrive business approach, incorporated in every service we provide.

Sales &

Marketing Support

OverDrive provides the support personnel to leverage the efforts of your sales and marketing teams. This has the effect of turning one sales or marketing professional into two or more. Our Clients find that they develop more speed, higher close rates and greater profitability using the leveraging power of OverDrive.

Intake &

Case Tracking

Client intake is key to maintaining a steady stream of clients and is the first significant interaction in the lead development and client qualification process. With OverDrive, your clients and prospects are quickly engaged in a relationship with your company.

Recruiting

Services

Whether you manage a staffing company or an internal recruitment function, we can save you vast amounts of time and money. Our Recruitment teams can assume everything from the sourcing, screening, interviewing, candidate orientation, logistics and debriefing. They can also work in any Resume Tracking System.

About Us

OverDrive Services is the Premier Virtual Assistant Division of the International Sales and Services firm, Sales OverDrive, founded in 1997.

Contact Us

Ready to discuss specifics and the competitive advantage we can create for your company? Let us know your availability, and we'll get right back to you.

Careers

Our team is always growing, and we're continually on the lookout for fresh talent. Contact us to inquire and learn more about our career opportunities.

© 2020 OverDrive Services. All rights reserved.
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