Billing & Collections
We are a privately owned and managed US company with state-of-the-art methods, unique IP and technology focused not only on performance but on customer care and on enhancing your company’s brand image as well.
Our extensive infrastructure and staff including both domestic and offshore resources as well as experience in a wide variety of industries and markets makes OverDrive your best choice for any AR initiative.
Any Company seeking an effective collections solution should consider OverDrive Services. Our tried and true professional staff does a magnificent job of balancing both empathy and efficiency which is essential to effectiveness and customer care in this industry. OverDrive maintains strict compliance with each client’s collections policy and the host of regulations and standards governing this activity . Our processes and internal disciplines ensure effectiveness, customer care and productivity.
Accounts Receivables Management
OverDrive is highly capable in collections and accounts receivable management. Our extensive infrastructure and staff including both domestic and offshore resources as well as experience in a wide variety of industries and markets makes OverDrive your best choice for any AR initiative.
Late payments and delinquencies are inevitable. Every customer base, no matter the business, will include individuals or companies that fail to meet financial obligations. These occur for numerous reasons, be they sudden hardships and downturns, misplaced invoices or billing discrepancies. So as to maximize each project’s effectiveness, we couple extremely effective techniques and processes with highly trained and skilled staff to track down, establish contact with, and ascertain the reasons for the delinquency. Collaboratively with the customer, we work through the problem to a mutually acceptable resolution which satisfies your requirements and guidelines as well as the customer’s specific circumstances.
Our IP, methods and protocols are industry agnostic so they can be applied to any client environment as we tailor a solution to your company and customer base. OverDrive staff has courtroom case development, educational, and regulatory experience in this field and are continually reviewed for quality assurance, compliance and customer care. Our broad infrastructure and international footprint permits us to work in a wide array of markets and industries, tailoring our project work accordingly Finally, our proprietary methods and tools give us almost unlimited reach and unparalleled performance.
Our Family Matters
The key to OverDrive’s success has been its ability to recruit and retain top talent. Unlike so many in this field, our turnover is not 300% per year, or 200% or even 5%. It’s 1% annually and that is due to family emergencies or illnesses.
Talented people wait in line to be on our teams. These people are known to us before they are assigned to your account. They often work for 1-6 months on one of our internal projects as we train, coach and mentor them in a variety of areas. This gives us the opportunity to know them and their reliability, capabilities and effectiveness before putting them into a client engagement.
We recruit known top performing people, work with them closely and place them where they will be the most successful and happiest. This explains the great loyalty our folks have to OverDrive, the lack of turnover in the staff and the longevity of our Client engagements as well.
We limit risk through wisdom, discipline and strict adherence to process protocols and build customer loyalty with honesty and care. We stand ready to deliver world-class debt collection, for just about any situation.
Management and analysis of client data and requirements leverage our effectiveness be it in non-voice BPO and welcome calls to first-party collection activities and secondary recovery measures.