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Every Client has Unique Goals

DON'T MISS COLLECTING VALUABLE MARKET DATA

Back Office Support

Customer Care

Business Analytics

EACH INTERACTION IS A VALUABLE OPPORTUNITY

Data collected from prospect and customer interactions represents a wealth of knowledge about consumer behavior, target market demographics, industry trends, and customer preferences. Knowing the importance of intelligent front-end customer interactions in developing and maintaining customer loyalty is vital to the health of your business. Many companies outsource these customer interactions to OverDrive. Business analysis professionals like those on the OverDrive team assist you by converting the data into meaningful information you can use in your decision-making and planning.

Convert Data

INTO MAKING INFORMED DECISIONS

CHOOSE YOUR PLAN

REQUEST A CONSULTATION

Business Analytics Services

WE HELP DELIVER MORE PERSONALIZED SERVICE

Sales Support

COMMITTMENT TO QUALITY

Evaluate

HIGH VALUE AREAS TO PROVIDE SOLUTIONS TO DRIVE A GREATER ROI

Proposes Solutions Driven by Data

The business analytics team consists of international experts in business software development, statistics, lean process management, and market research. This experienced team systematically examines every aspect of the customer’s contact center experience, determines areas of high value to your company and proposes solutions targeted at providing you with choices that will drive greater ROI and profitability.

Better Customer Experience

The recommendations made by OverDrive can help drive a better customer experience overall which translates into measurable improvements in customer loyalty and often additional revenue.

Research analysts on the team carefully generate surveys intended to solicit substantive data and feedback. These experts are also skilled in interpreting the survey results.

Market Research

Before implementing any solutions, our systems analysts conduct comprehensive return on investment computations for all known scenarios ensuring that companies utilize their budgets in the most efficient manner possible as concerns customer relationship management efforts.

Profitability Analysis

Six sigma process analysts create blueprints of service activities encountered by customers in order to project a general picture of how the typical customer perceives the company.

Process Mapping

The experts in our business analytics contact center services group provide cradle to grave consulting functions that help organizations like yours implement improved solutions quickly and efficiently. As a result, the organization realizes measurable improvements in customer retention.

Process Change Management