Intake & Case Tracking
OverDrive Services tailors its service offering to the needs of your firm. We can identify and handle high-priority cases, develop and process cases, provide Litigation Support and a variety of Paralegal and even Partner-level activities that are not the best use of your most talented people’s time.
We provide Law firms and other Professional Services Firms with highly disciplined Intake Professionals at that first moment when clients reach out for help.
Case Development & Tracking
Case Development is particularly well suited for Law Firms, Credit Repair, and Litigation Support Services Firms. OverDrive Services can tailor a process for your firm that shifts a large percentage of the case development and management from your professionals to our much lower cost, exquisite professional team.
OverDrive can conduct initial screenings and setup meetings with potential clients in a carefully crafted fashion designed to reduce cost, accelerate throughout and bring a high level of organization to an otherwise difficult and often inefficient activity. Performing intake properly can provide your firm with increased revenue, enhanced profitability and a strategic competitive advantage.
Screening & Admin Duties
OverDrive will identify the type of call and take appropriate action in accordance with your firm’s protocols and priorities. OverDrive can then process these new clients, manage document delivery, prioritize and schedule appointments for new prospects and existing clients, and even check for conflicts.
Intake, Case Tracking, Litigation Support
One of the major challenges of Law Firms, Litigations Support Organizations, Credit Repair Companies and many other Professional Services Companies is finding and retaining Intake Specialists that graciously determine the relative importance of each call and take the appropriate action every time. Our goal is to convert initial conversations into active, profitable clients.
Client Intake is an essential activity for any Law Firm, Credit Repair Firm or other Professional Services firm. It is the first significant interaction in the lead development and client qualification process, and it is Key to maintaining a steady stream of clients. The initial contact with a client gives the firm a chance to build rapport and screen unwanted clients for any reason. OverDrive Services provides a 24/7 solution to an otherwise burdensome problem.
By augmenting your intake with OverDrive Services, your prospective clients immediately engage with your firm and can be drawn through the qualification process and closed into a relationship with your firm quickly – rather than being lost permanently to another firm that is more responsive. The ability to connect in a positive way and gain the confidence of prospective clients represents a Very Real Competitive Advantage for any firm focused on Maintaining Existing Clients and growing its New Clients Base faster and more profitably.
Professionally augmenting or outsourcing this activity allows your professional staff to focus on more strategic, high-value activities than answering the phone at all hours.
Our Family Matters
The key to OverDrive’s success has been its ability to recruit and retain top talent. Unlike so many in this field, our turnover is not 300% per year, or 200% or even 5%. It’s 1% annually and that is due to family emergencies or illnesses.
Talented people wait in line to be on our teams. These people are known to us before they are assigned to your account. They often work for 1-6 months on one of our internal projects as we train, coach and mentor them in a variety of areas. This gives us the opportunity to know them and their reliability, capabilities and effectiveness before putting them into a client engagement.
We recruit known top performing people, work with them closely and place them where they will be the most successful and happiest. This explains the great loyalty our folks have to OverDrive, the lack of turnover in the staff and the longevity of our Client engagements as well.
We have experience placing virtual support agents across numerous industries and verticals.
It is important to team with a group like OverDrive that understands the special needs of Law Firms and other Professional Services firms. Most often, the typical call center operations are structured to handle only non-complex, high volume traffic. OverDrive, on the other hand, is not a call center and our services are customized to specific requirements of your firm and your professional staff.