Intake & Case Tracking
OverDrive Services tailors its service offering to the needs of your firm. We can identify and handle high-priority cases, develop and process cases, provide Litigation Support and a variety of Paralegal and even Partner-level activities that are not the best use of your most talented people’s time.
We provide Law firms and other Professional Services Firms with highly disciplined Intake Professionals at that first moment when clients reach out for help.
Intake, Case Tracking, Litigation Support
One of the major challenges of Law Firms, Litigations Support Organizations, Credit Repair Companies and many other Professional Services Companies is finding and retaining Intake Specialists that graciously determine the relative importance of each call and take the appropriate action every time. Our goal is to convert initial conversations into active, profitable clients.
Client Intake is an essential activity for any Law Firm, Credit Repair Firm or other Professional Services firm. It is the first significant interaction in the lead development and client qualification process, and it is Key to maintaining a steady stream of clients. The initial contact with a client gives the firm a chance to build rapport and screen unwanted clients for any reason. OverDrive Services provides a 24/7 solution to an otherwise burdensome problem.
Augmenting Your Intake
By augmenting your intake with OverDrive Services, your prospective clients immediately engage with your firm and can be drawn through the qualification process and closed into a relationship with your firm quickly – rather than being lost permanently to another firm that is more responsive. The ability to connect in a positive way and gain the confidence of prospective clients represents a Very Real Competitive Advantage for any firm focused on Maintaining Existing Clients and growing its New Clients Base faster and more profitably.
Professionally augmenting or outsourcing this activity allows your professional staff to focus on more strategic, high-value activities than answering the phone at all hours.
We have experience placing virtual support agents across numerous industries and verticals.
It is important to team with a group like OverDrive that understands the special needs of Law Firms and other Professional Services firms. Most often, the typical call center operations are structured to handle only non-complex, high volume traffic. OverDrive, on the other hand, is not a call center and our services are customized to specific requirements of your firm and your professional staff.
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