Our Plans

Businessmen

Plan Inclusions

ALL VIRTUAL ASSISTANT PLANS INCLUDE THE FOLLOWING

A dedicated team of support people to assist you and your VA quickly with any issues as well as help you monitor your VA’s performance

Telephony included with the your preferred area code

Real-time performance tracking systems

Work in any time zone

Data security and privacy guarantee

We provide seamless 360° communication with your Virtual Team

Full spectrum human capital recruiting management and associated HR. We handle all HR matters. Eliminating risk.

Option to upgrade, downgrade

Email, Phone & SMS Support

No hidden fees

Social security, healthcare, all expenses included

Continual productivity coaching. We'll manage, train and coach your Virtual Assistant to get started within days.

FAQ

OUR MOST FREQUENTLY ASKED QUESTIONS

Yes! Full-time employees take time and money to hire, manage, and replace. Turnover can cost as much as 30% of an employee's annual salary due to downtime, knowledge loss, and training costs. Avoid those costs by hiring virtual assistants backed by a reliable team. With a virtual assistant you also pay for the amount of time you need instead of paying a full time employee for less than full time work.

Is it really cheaper to hire a virtual assistant than to hire people in the office?

Increase or decrease your virtual staff to fit your needs.

What if my needs change?

Yes! We regularly run teams larger than 50 people. For large team engagements, contact us to discuss terms and rates.

Can I hire an OverDrive team of multiple people to work on a project?

Yes! Our virtual assistants are available for your needs, starting at 12 hours per month.

I just need an assistant for a few hours each week, will it be worth it?

No! If you need half of your VA hours dedicated to book keeping and the other half dedicated to recruiting each month, you only need to sign up for a single plan.

What if I need different types of services, do I need to hire multiple Virtual Assistants?

No! You'll only need to communicate with your primary point of contact who will ensure that the work gets done the right way.

If I need Virtual Assistants for multiple types of task, do I need to manage multiple people?

No! You'll only need to communicate with your primary point of contact who will ensure that the work gets done the right way.

How do I communicate with my Virtual Assistant?

We can't offer a free trial, but you can get started for as little as $240 for 12 hours of work and can upgrade as necessary. All of our plans also include additional hours of training time at no cost.

I want to test your service, do you offer a free trial?

Yes! We have great staff, and we will find someone that’s perfect for your needs.

Will my virtual assistant be a good fit for me?

Yes! We want to match you with the best staff in a way that works best for you. Feel free to call, email, or chat with us about your unique needs.

These plans aren't perfect for me, can you offer a different option?

We can't offer a free trial, but you can get started for as little as $240 for 12 hours of work and can upgrade as necessary. All of our plans also include additional hours of training time at no cost.

How will my virtual assistant be chosen?

Let us free up time in your schedule. There is someone on our staff who already has the skills you need with little training. You can start with tasks that need little orientation, freeing you to add more complex tasks over time. Imagine what you could get done with just one extra hour per day.

What if I need help now but don't even have time to train someone?

Our staff speak many languages. Tell us what your needs are and we will match you with the right assistant.

I need a Virtual Assistant that speaks multiple languages, is that possible?

If you included enough information at sign-up to select the perfect assistant, we will assign and introduce one for your approval. If we need more information from you, one of our account managers will reach out to learn more about your and your needs.

Once I buy a plan, will you assign me a Virtual Assistant immediately?

No problem. If for any reason you need a different VA let us know, and we will find you a better fit.

What if I want to switch to a different Virtual Assistant?

Unused hours will rollover, up to maximum of 20% of the monthly plan hours (example: for an 80 hour plan, a maximum of 16 hours can be rolled to the next month for up to 96 hours to start the nex month). If you consistently use fewer hours than your plan includes, we may recommend reducing to a lower plan offer a custom plan for you (which will save you money and help us properly plan our capacity).

Do unused hours roll over?

We will notify you if you are close to running out of hours. If you want to use more hours in that month, a prorated amount for the overage will be added to your next bill. There is no guarantee that your VA will have time to cover your overage hours. If you consistently need more hours than your plan includes, we may recommend upgrading to a high-tier plan.

What happens if I use more hours than my plan includes?

Our Plans are month-to-month, unless you have a customized or enterprise plan with special terms, and may be cancelled with 15 days notice. We ask that all clients let us know as soon as possible if you are planning to cancel so that your VA can be reassigned quickly after your plan ends. If you decide to resume service after cancelling, there is no guarantee that your preferred VA will be available.

Can I cancel at any time?

 
 
 

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General Inquiry

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