Great for a variety of monthly tasks
24 hours per month
Ideal for important, recurring tasks
40 hours per month
Highly flexible assistants, great for personal or team support
80 hours per month
Capable of specialized work
Full Time Pro
168 hours per month
Full time, Dedicated Assistant
Capable of demanding work
Full Time Premium
Management Level Assistant
168 hours per month
Full Time Backup
Up to 10 hours of overtime included
ALL VIRTUAL ASSISTANT PLANS INCLUDE THE FOLLOWING
A dedicated team of support people to assist you and your VA quickly with any issues as well as help you monitor your VA’s performance
Telephony included with the your preferred area code
Real-time performance tracking systems
Work in any time zone
Data security and privacy guarantee
We provide seamless 360° communication with your Virtual Team
Full spectrum human capital recruiting management and associated HR. We handle all HR matters. Eliminating risk.
Option to upgrade, downgrade
Email, Phone & SMS Support
No hidden fees
Social security, healthcare, all expenses included
Continual productivity coaching. We'll manage, train and coach your Virtual Assistant to get started within days.
OUR MOST FREQUENTLY ASKED QUESTIONS
Yes! In-house staff take time and money to hire, manage, and replace. Turnover can cost as much as 30% of an employee's annual salary due to downtime, knowledge loss, and training costs. Avoid those costs by hiring virtual assistants backed by a reliable team. With a virtual assistant you only pay for the amount of time you need instead of paying a full time employee for less than full time work.
Is it really cheaper to hire a virtual assistant than to hire people in the office?
Increase or decrease your virtual staff to fit your needs at any time.
What if my needs change?
Yes! We are running teams of 5 to 50 people for many of our clients. For large team engagements, contact us to discuss terms and rates.
Can I hire an OverDrive team of multiple people to work on a project?
Yes! Our virtual assistants are available for your needs, starting at 24 hours per month.
I just need an assistant for a few hours each week, will it be worth it?
No! If, for example, you need half of your VA hours dedicated to bookkeeping and the other half dedicated to order management, you only need to sign up for a single plan.
What if I need different types of services, do I need to hire multiple Virtual Assistants?
No! You'll only need to communicate with your primary point of contact who will ensure that the work gets done the right way.
If I need several Virtual Assistants for multiple types of task, do I need to manage multiple people?
Our VAs will accommodate your preferred method of communication. Most of our clients prefer to use email, phone, or conferencing software like Skype.
How do I communicate with my Virtual Assistant?
We can't offer a free trial, but you can get started for as little as $600 for 24 hours of work and can upgrade as necessary. All of our plans also include additional hours of training time at no cost.
I want to test your service, do you offer a free trial?
Yes! We have great staff, and we will find someone that’s perfect for your needs.
Will my virtual assistant be a good fit for me?
Let us free up time in your schedule. There is someone on our staff who already has the skills you need. You can start with tasks that need little orientation, freeing you to add more complex tasks over time. Imagine what you could get done with just one extra hour per day.
What if I need help now but don't even have time to train someone?
Our staff speak many languages. Tell us your needs and we will match you with the right assistant.
I need a Virtual Assistant that speaks multiple languages, is that possible?
After you sign up, one of our account managers will reach out to learn more about you and your needs, usually within one business day. We will work with you to select a Virtual Assistant that best meets your requirements.
Once I buy a plan, will you assign me a Virtual Assistant immediately?
No problem. If for any reason you need a different VA let us know, and we will find you a better fit.
What if I want to switch to a different Virtual Assistant?
Unused hours will rollover, up to maximum of 10% of the monthly Plan hours (example: for an 80 hour Plan, a maximum of 8 hours can be rolled to the next month for up to 88 hours to start the next month). If you consistently use fewer hours than your Plan includes, we may recommend reducing to a lower Plan (which will save you money and help us properly plan our capacity).
Do unused hours roll over?
We will notify you if you are close to running out of hours. If you want to use more hours in that month, a prorated amount for the overage will be added to your next bill. There is no guarantee that your VA will have time to cover your overage hours. If you consistently need more hours than your plan includes, we may recommend upgrading to a higher-tier plan.
What happens if I use more hours than my plan includes?
Our Plans are month-to-month and may be cancelled at any time unless you have a customized or enterprise plan with special terms. If you decide to cancel, we ask that you let us know as soon as possible so your VA can be reassigned quickly once your plan ends. If you decide to resume service after cancelling, there is no guarantee that your preferred VA will be available.
Can I cancel at any time?