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Superior Customer Experience

THROUGH ADVANCED TECH SUPPORT

Technical Support

SOLVE END-USER ISSUES

We are one of the world’s expert customer interaction specialists. We offer a comprehensive array of technical support solutions from Level 1 through break-fix. We help companies maximize performance with support customized to fit our clients’ business requirements, especially as it relates to the sale and support of your products and services. OverDrive can help keep your business running smoothly and your customers happy.

Computer Office Work

World Class Team

OF TECHNICAL SUPPORT SPECIALISTS

Technical Support Services

SOLVE END-USER ISSUES

Sales Support

COMMITTMENT TO QUALITY

Solve Complex

ISSUES FOR YOUR CLIENTS

Do the Right Things the Right Way

Doing the right things the right way is more important to us than the speed with which we add new clients. We are veterans in customer service and technical support environments and familiar with the technology that customers use. We have handled virtually every kind of technical support interaction for a wide variety of companies of all sizes. We have been ranked consistently very high by our customers as a support partner. This is in large part due to OverDrive’s fine staff, their resourcefulness, the OverDrive IP and our ingenuity in solving complex issues for your customers.

Positive Impacts on Revenue

All OverDrive teams are trained to uncover cross-sell and up-selling opportunities for consistent and quantifiable revenue generation. We promote management escalation and predictive customer satisfaction modeling. Partnering with us guarantees a boost in all customer relations, business reputation, and positive impacts on revenue.