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Superior Customer Experience

THROUGH ADVANCED TECH SUPPORT

Back Office Support

Customer Care

Technical Support

SOLVE END-USER ISSUES

We are one of the world’s expert customer interaction specialists. We offer a comprehensive array of technical support solutions from Level 1 through break-fix. We help companies maximize performance with support customized to fit our clients’ business requirements, especially as it relates to the sale and support of your products and services. OverDrive can help keep your business running smoothly and your customers happy.

World Class Team

OF TECHNICAL SUPPORT SPECIALISTS

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Technical Support Services

SOLVE END-USER ISSUES

Sales Support

COMMITTMENT TO QUALITY

Solve Complex

ISSUES FOR YOUR CLIENTS

Do the Right Things the Right Way

Doing the right things the right way is more important to us than the speed with which we add new clients. We are veterans in customer service and technical support environments and familiar with the technology that customers use. We have handled virtually every kind of technical support interaction for a wide variety of companies of all sizes. We have been ranked consistently very high by our customers as a support partner. This is in large part due to OverDrive’s fine staff, their resourcefulness, the OverDrive IP and our ingenuity in solving complex issues for your customers.

Positive Impacts on Revenue

All OverDrive teams are trained to uncover cross-sell and up-selling opportunities for consistent and quantifiable revenue generation. We promote management escalation and predictive customer satisfaction modeling. Partnering with us guarantees a boost in all customer relations, business reputation, and positive impacts on revenue.

We deliver our services in a number of languages across an array of channels.

Different Languages

OverDrive coordinates and manages the processes for corrective action as needed and the capture and replication of best practices.

Process Management

We offer rapid, effective support to clients for the installation, operation and maintenance of networks and configuration of firewalls.

Rapid Support

Telecommunications providing live voice, chat and email contact channels, specialized technologies and more.

Telecommunications

Electronic banking, including point-of-sale terminals and cash register support as well as payment processing.

Electronic Banking

Server and network support covering network scoping, diagnostics, repairs, updates, and more.

Server and Network Support

Equally important to our clients are the non-technical customer support services which cover a variety of activities from general customer support to more specialized areas such as Credit Repair, Billing and Collections, and other areas, several of which are illuminated in other sections here.

Non-technical Customer Support

OverDrive supports a full range of products including office and home automation, hardware, peripherals, software and networking as well as company-specific professional applications.

Full Range of Products

We provide customers with top of the line installation and technical and service support for numerous products from hardware, software and networking, support for applications, database management, and most all operating systems and programming environments.

Top of the Line Installation