Virtual Assistants

Our approach is very personalized, carefully matching team members with Clients based on skills and personality fit. All team members learn the Client’s business and become integral to your operations.

We carefully match team members with clients based on skills and personality fit. The team member learns the client’s business and becomes an integral part of operations.

Money Saver

A virtual assistant does the job of several people and we take care of the training, which means that you start saving money immediately. Hiring one of our virtual assistants is more cost-effective than hiring and training an in-house assistant.

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Better Staff Use

With a virtual assistant, you get the most out of your in-house staff without their time and energy consumed by routine tasks. Focus your existing staff toward their strengths. Prioritize your employees’ creative and innovative skills, and turn over mundane tasks to a virtual assistant.

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Time Saver

A virtual assistant saves you time interviewing and hiring staff. We also save you time by providing full training of your virtual assistant. Once you have a personal assistant, you will be amazed at the amount of time saved just by assigning a few of the more mundane tasks.

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“I enjoyed working with Maria Odolfo, my primary Specialist, and the staff of OverDrive very much. Work was performed efficiently with excellent accuracy and great flexibility as our needs often varied. In addition to providing me with a very low-cost alternative, OverDrive allowed my staff and I to concentrate on more of the strategies that would propel our business forward at a faster rate than we would have expected. I highly recommend OverDrive, and their Team of professionals and Boca Bearing Company looks forward to future endeavors with this top firm.”

-Jason Flanzbaum, President, Boca Bearing

Contact us to discuss the competitive edge we can build for your organization.

How Virtual Assistants Benefit You

The benefits of having a virtual assistant greatly outweigh the costs. Our virtual assistants dedicate themselves to your business goals the moment they join your team. They work tirelessly toward your objectives, completing every assignment with the purpose of helping you get to where you want your business to go.

The best thing about our virtual assistant services is that we are totally adaptable. A virtual assistant’s job is to take some of the responsibilities that weigh down the business owner. This means that you have complete control over what tasks your virtual assistant takes care of. We match you with an assistant who not only has the skills to complete these tasks but also has the knowledge about how those skills are best used in reference to your particular product and field.

The bottom line is that a virtual assistant helps you and your business. A business owner who takes on too much does no favors to themselves or their business. If you are feeling stressed and overwhelmed with the mundane, yet necessary, tasks of the everyday running of your business, you do not have the time or the energy to pay attention to the important things. You have no attention left to give to future plans, new products, brand image, or any other big-picture issues.

How We Serve Clients

Over the years we have developed a large team of people with a wide variety of skills and knowledge of the cultures and language of the Client’s home country and markets. The OverDrive Services team is committed and fully dedicated to the Clients they serve. They are supported by a strong large supervisory group and a team of specialists from other disciplines on a just in time, as needed basis.

OverDrive is peerless when it comes to providing world class support services of all types, including virtual assistant services for you. Many of our Clients first come to us for administrative support, marketing or customer service and later have us add support personnel in a variety of other areas as well. In addition, OverDrive invests in professionals that are fluent or native speakers in a number of languages including most of the European and Asian languages.

back office support

Our service model is comprehensive both in terms of its scope and variety of services. Further, our people are trained in a variety of support tasks including scheduling and travel planning, research, preparing presentations, social media administration, project management, and other ongoing business support functions.

While other companies place people with you that they happen to have available at the time, OverDrive selects the right people for your project and they are immediately and permanently dedicated to you. Our model is not cheap but still very competitive compared to internal resources you might hire. And the quality of work is superior to any others we have seen over the last decade whether US-based or otherwise.

Our Family Matters

The key to OverDrive’s success has been its ability to recruit and retain top talent. Unlike so many in this field, our turnover is not 300% per year, or 200% or even 5%. It’s 1% annually and that is due to family emergencies or illnesses.

Talented people wait in line to be on our teams. These people are known to us before they are assigned to your account. They often work for 1-6 months on one of our internal projects as we train, coach and mentor them in a variety of areas. This gives us the opportunity to know them and their reliability, capabilities and effectiveness before putting them into a client engagement.

We recruit known top performing people, work with them closely and place them where they will be the most successful and happiest. This explains the great loyalty our folks have to OverDrive, the lack of turnover in the staff and the longevity of our Client engagements as well.

Discuss the competitive edge we can create for your company.

We have experience placing virtual support agents across numerous industries and verticals. Contact us to discuss your specific niche.

OverDrive Services is an international premium virtual assistant company with Clients and assistants in the Americas, Europe and Asia serving the whole of the Americas, Europe, Asia, Australia and New Zealand.

Founded in 1997, OverDrive Services is part of a family of companies serving the needs of demanding small business owners and executives by providing skilled virtual assistants that can take on responsibility, and represent the founder and their business.

Each of our clients has one or more dedicated team members and a supervisor assigned to them for a wide variety of tasks including general administrative support, social media management, marketing, project management or sales and marketing support and customer service, as well as access to a broader team when additional services are needed such as web development, design, bookkeeping and the like.