Providing Talented Virtual Support People
We offer a wide variety of very bright virtual support personnel who work for you on a dedicated, full time basis. Your OverDrive team works in every administrative and support area from Customer Service to Lead Generation, Bookkeeping, Legal assistance, Billing and Collections and many more
Technical & Customer Support
We are one of the nation’s leaders in the field of contact center interaction. We offer a comprehensive array of customer service and technical support services.
Our Family Matters
The key to OverDrive’s success has been its ability to recruit and retain top talent over long periods of time. Unlike so many support staffs with high turnover, the turnover of our staff is less than 10% annually, and that is due to family emergencies or illnesses.
Talented people wait in line to be on our teams knowing something of our faith and family-oriented culture, upward opportunities and some of the great clients we serve. Our people are also carefully screened and tested in advance of being assigned to your account. They often have worked on other OverDrive accounts or are known by our senior staff as top performers. This gives us the opportunity to know in advance their capabilities and personal style before putting them into a client engagement.
In addition to recruiting known high performers people, we work hard to place them where they will be most productive and happiest. This explains in part the great loyalty our folks have toward OverDrive, the lack of staff turnover in the staff and the longevity of our Client engagements as well.
OverDrive’s very low cost coupled with our extremely low turnover provides our clients with a very real competitive advantage over their competitors whose growth is limited by repeated re-recruiting and training of staff.
We have experience placing virtual support specialists across numerous industries and verticals. Contact us to discuss your specific requirements.
Sales & Marketing Support
OverDrive provides the support personnel to leverage the efforts of your sales and marketing teams. This has the impact of turning one sales or marketing professional into two or more. Our Clients find they develop more speed, higher close rates and greater profitability using the leveraging power of OverDrive.
Intake & Front Office Support
Client intake is key to maintaining a steady stream of clients and is the first significant interaction in the lead development and client qualification process. With OverDrive, your clients and prospects are quickly engaged in a relationship with your company.
Whether you manage a staffing company or an internal recruitment function, we can save you vast amounts of time and money. Our Recruitment teams can leverage and support your efforts in everything from the sourcing, screening, interviewing, candidate orientation, logistics and debriefing, and resume tracking.