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Managed Outsourcing Services Built to Fit Your Business
Every company runs differently. OverDrive shapes each engagement around the work you need covered, the systems your team uses, the schedule and skills required, and the way progress should be communicated. Whether you need a managed virtual assistant, a customer support team, or broader back-office outsourcing, the service is built around your operation.
Frequently asked questions
Business Process Outsourcing Built Around Your Operations
Dedicated Teams for the Work Your Business Depends on Every Day
OverDrive turns recurring operational work into a managed outsourcing service. We map the workflow, assign clear responsibilities, align the team with your systems and communication standards, and establish the handoffs that keep work moving. The result is practical support for back-office operations, customer service, virtual assistance, and other business processes—without building every role internally.
What You Get with OverDrive Services
Dedicated People. Managed Workflows. Room to Scale.
Build the Right Outsourcing Team
Match the right skills, schedule, and experience to the work.
Seamless Workflow Integration
Professionals work inside your systems, processes, and communication routines.
Flexible Operational Capacity
Add reliable support as priorities and workloads change.
Why Businesses Choose OverDrive
OverDrive combines dedicated outsourcing professionals with practical workflow management. We learn how work enters your business, who owns each decision, which systems your team uses, and where handoffs break down—then build a managed service around the recurring tasks that need consistent execution.
More Operational Capacity. Less Hiring Complexity.
Build a managed outsourcing team around the recurring work that consumes your in-house capacity.
Keep Core Teams Focused
Move recurring back-office work to a dedicated team and keep internal leaders focused.
Work Inside Your Existing Systems
Our professionals follow your tools, processes, standards, and approval paths.
Scale Support as Needs Change
Start with one workstream and add outsourcing support as priorities change.
Outsourcing Services for the Work That Keeps Your Business Moving
Choose the support your operation needs now, then expand as priorities change. OverDrive provides dedicated outsourcing services across back-office operations, customer service, virtual assistance, data administration, and project coordination.
📚 Bookkeeping and Invoice Support
🗂️ Managed Virtual Assistant Services
📞 Customer Service Outsourcing
Keep bookkeeping administration organized with invoice preparation, record maintenance, reconciliation support, and document follow-up based on your approved processes and source information.
Get dedicated administrative support for inboxes, calendars, CRM updates, research, documents, scheduling, and routine follow-up—without adding another full in-house role.
Give customers responsive, professional support for questions, account follow-up, issue documentation, and request routing across the channels your business uses.
Move recurring reports, order administration, records, shared inboxes, documentation, and operational follow-up to a dependable back-office outsourcing team.
Organize and maintain business data across spreadsheets, CRMs, and operating systems through structured entry, validation, cleanup, and document management.
Keep projects moving with coordinated calendars, timelines, files, status updates, resource tracking, and follow-up across your team.
📑 Back-Office Outsourcing
💻 Data Entry and CRM Management
🛠️ Project Coordination and Scheduling
Happy Clients
Specialized Outsourcing and Recruiting Support
When the work requires more than general administration, OverDrive can support the search for specialized operational talent. From recruiting coordination and legal administration to project, technical, and industry-specific support roles, we build each search around the experience, systems, schedule, and responsibilities your business requires.
A Dallas–Fort Worth Outsourcing Company Serving Businesses Nationwide
With 25 years of experience, OverDrive Services is a Dallas–Fort Worth business process outsourcing company serving businesses across Texas and the United States. We build dedicated virtual teams for back-office operations, customer service, administrative support, recruiting, data management, bookkeeping support, and other repeatable workflows. We’re not a temp agency. We build long-term operational support around the work, systems, schedule, and communication standards each client needs.
About OverDrive Services
Simplify and Strengthen Your Operations with OverDrive
OverDrive delivers business process outsourcing for the recurring work that keeps your company moving—from back-office administration and customer service to virtual assistant support, recruiting, data management, and workflow coordination. We build managed teams that work within your systems and processes, giving your in-house team dependable capacity across the work that demands time, consistency, and follow-through.