Technical & Customer Support

We are one of the nation’s leaders in the field of contact center interaction. We offer a comprehensive array of customer service and technical support services.

Virtual

Assistance

We carefully match team members based on skills and personality fit. Your assistants learn your business and becomes an integral part of operations.

Back Office

Support

Our experienced specialists provide greater efficiency and a higher quality of service – and at a much lower cost – that the same activities performed in house.

The key to OverDrive’s success has been its ability to recruit and retain top talent over long periods of time. Unlike so many support staffs with high turnover, the turnover of our staff is less than 10% annually, and that is due to family emergencies or illnesses.

Talented people wait in line to be on our teams knowing something of our faith and family-oriented culture, upward opportunities and some of the great clients we serve. Our people are also carefully screened and tested in advance of being assigned to your account. They often have worked on other OverDrive accounts or are known by our senior staff as top performers. This gives us the opportunity to know in advance their capabilities and personal style before putting them into a client engagement.

In addition to recruiting known high performers people,  we work hard to  place them where they will be most productive and happiest. This explains in part the great loyalty our folks have toward OverDrive, the lack of staff turnover in the staff and the longevity of our Client engagements as well.

OverDrive’s very low cost coupled with our extremely low turnover provides our clients with a very real competitive advantage over their competitors whose growth is limited by repeated re-recruiting and training  of staff.

Contact us to discuss how we can assist in your specific niche.

Sales & Marketing

Support

OverDrive provides the support personnel to leverage the efforts of your sales and marketing teams. This has the impact of turning one sales or marketing professional into two or more. Our Clients find they develop more speed, higher close rates and greater profitability using the leveraging power of OverDrive.

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Intake & Front Office Support

Client intake is key to maintaining a steady stream of clients and is the first significant interaction in the lead development and client qualification process. With OverDrive, your clients and prospects are quickly engaged in a relationship with your company.

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Recruiting

Services

Whether you manage a staffing company or an internal recruitment function, we can save you vast amounts of time and money. Our Recruitment teams can leverage and support your efforts in everything from the sourcing, screening, interviewing, candidate orientation, logistics and debriefing, and resume tracking.

About Us

OverDrive Services is the Premier Virtual Assistant Division of the International Sales and Services firm, Sales OverDrive, founded in 1997.

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Contact Us

Ready to discuss specifics and the competitive advantage we can create for your company? Let us know your availability, and we'll get right back to you.

Careers

Our team is always growing, and we're continually on the lookout for fresh talent. Contact us to inquire and learn more about our career opportunities.

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