Handle High Priority Cases
PROVIDE PROFESSIONAL CLIENT CASE DEVELOPMENT AND A WIDE VARIETY OF SUPPORT ACTIVITIES
Case Development & Tracking
SERVICES CUSTOMIZED TO MEET YOUR PROFESSIONAL SERVICES FIRM’S SPECIFIC NEEDS
OverDrive Services tailors its service offering to the needs of your firm. We can identify and handle high-priority cases, develop and process cases, provide Litigation and Key Client Support, as well as a variety of Senior Manager, Paralegal and even Partner-level activities that are not the best use of your most talented people’s time.
Case Development Services
WE HELP DELIVER MORE PERSONALIZED SERVICE
Shift a large percentage of case development and management from your professionals to our team. OverDrive has experience in tailored services for Consultancies, Law Firms, Credit Repair and Restructuring Firms, Litigation Support Services Firms, Insurance Companies, and others.
Case Development & Tracking
Client Intake is the first significant interaction in the lead development and client qualification process, and is key to maintaining a steady stream of clients. The initial contact gives the firm a chance to build rapport and screen clients. We provide a unique a 24/7 solution to an otherwise burdensome problem.
Finding and retaining Intake Specialists that graciously determine the relative importance of each call and take the appropriate action every time is an OverDrive specialty. Our goal is to convert initial conversations into active, profitable clients.
Convert Initial Calls
By augmenting your intake with OverDrive Services, your prospective clients immediately engage with your firm, are drawn through the qualification process, and closed into a relationship firm quickly – rather than being lost permanently to another firm that is more responsive.
Engage Your Prospective Clients
Your professional staff need to focus on strategic, high-value activities rather than answering the phone at all hours. Professionally augment or outsource your case development with OverDrive Services to save time and money!
Focus on High-value Activities
We will identify the type of call and take appropriate action in accordance with your protocols and priorities. We can then process these new clients, manage document delivery, prioritize and schedule appointments for new prospects and existing clients, and even check for conflicts.
Screening & Admin Duties
COMMITTMENT TO QUALITY
WE HAVE EXPERIENCE PLACING VIRTUAL SUPPORT TO MEET YOUR SPECIFIC GOALS
Understanding Your Industry Needs
It is important to team with a group like OverDrive that understands the special needs of Law Firms and other Professional Services firms.
Handle Specific Complex Requirements
Most often, the typical call center operations are structured to handle only non-complex, high volume traffic. OverDrive, on the other hand, is not a call center and our services are customized to specific requirements of your firm and your professional staff.