Office

Trust & Accountability

ESSENTIAL COMPONENTS OF A SUCCESSFUL OUTSOURCING PARTNERSHIP

Back Office Support

CRUCIAL TO A COMPANY'S SUCCESS

Back office activities can be crucial to a company’s success. Companies that outsource back office activities to OverDrive gain greater efficiency and an equivalent or usually far better level of quality, as well as a lower cost than the same activities performed in house. Our level of experience, commitment to quality, and superb track record make OverDrive your top choice for large and small companies interested in getting help with Back Office Activities. OverDrive is the leading outsourced services companies in the Americas, Europe and Asia. We are client-focused and maintain a superior staff and unparalleled Intellectual Property for the design and execution of provisioning outsourced back office services for our Clients.

Office

Our Commitment to Quality

MAKE US THE SMART CHOICE FOR YOUR COMPANY

Back Office Services

WE CAN MANAGE ALL ASPECTS OF A CLIENT ACCOUNT
  • Clients who utilize our Accounting Virtual Assistants realize access to experienced, accurate and reliable talent, very reliable and hardworking accounting specialists, much greater seasonal flexibility, and a 65% reduction in cost.

    Accounting Support

  • Our teams provide best-in-class accounts receivable management solutions and have worked in virtually every industry. OverDrive’s services are matched with your circumstances and customer base, ensuring optimal realization of amounts due.

    Accounts Receivable & Collections

  • Send and receive money easily and efficiently. We offer payment processing, so you don’t have to worry about losing a percentage of your payments every time money changes hands. We are here to help you maintain and build your profits.

    Payment Processing

  • The goal of every customer service interaction is to fix the problem and leave the customer happy. Our support teams cover everything from 24/7 phone management, new customer intake, outbound account management technical support, chat, and more.

    Customer Care Services

  • We can help design, manage, and execute your marketing strategy and objectives. We can build your targeting, ideal profiles and messaging, drive campaigns, manage social media and customer interface, all with a focus on meeting and exceeding your objectives.

    Marketing

  • OverDrive offers an affordable, reliable transaction processing service for your business. Rest assured that we process all transactions to, and from, your business quickly and efficiently, without unnecessary charges to you or your clients. Make sure your clients, in turn, receive their product with complete satisfaction.

    Survey & Market Research

  • We manage all aspects of client accounts, making sure all information is up-to-date and tracking client activity. We also use tried-and-true client retention methods to keep your clients involved and satisfied with your business.

    Account Management

  • Whether you need management of the company email system or the marketing email campaign, we are here to check that your communication system runs perfectly.

    Email Management

  • Collecting, entering, and organizing data is more critical than ever. Our certified and highly-trained team will take care of data entry, giving you access to accurate, relevant, and actionable data that will help you generate value.

    Data Entry

  • We can analyze and examine the activities of your in-house and field crews and determine how best to organize, assist, and manage them for maximum effectiveness and cost efficiency. You don’t need to stress over the logistics and details of crew planning as we can manage all support activities consistent with your strategy and objectives.

    Crew Management

  • You’re not in the business of providing less than the best, which is why OverDrive provides quality assurance services on all facets of your business. You and your clients will come away satisfied.

    Quality Assurance

  • We offer a fully-functional order and sales support system. We provide you with sales reports and information on how your product is performing in the market so you can stay ahead of the curve.

    Order Processing & Sales Support

Sales Support

COMMITTMENT TO QUALITY

How We Can Help

YOU GET MORE DONE

Sales Support

OverDrive provides the support personnel to leverage the efforts of your sales teams. This has the effect of turning one sales or  professional into two or more. Our Clients find that they develop more speed, higher close rates and greater profitability using the leveraging power of OverDrive.

Intake & Front Office Support

Client intake is key to maintaining a steady stream of clients and is the first significant interaction in the lead development and client qualification process. With OverDrive, your clients and prospects are quickly engaged in a relationship with your company. We provide this service at all hours.

Ready to Discuss Specifics

Let us know your availability and we will get right back to you.

Ready to Get Started

Select the perfect plan for your business

General Inquiry

If you have a general inquiry, please fill out the contact form.