Sales Support

OverDrive provides superior billing and collection services, payment processing and data management and analysis. Our company sets the standard for providing respectful, but clear communication when dealing with late-paying customers, credits and charge backs, as well as providing high security payment processing.

With 22 years experience, OverDrive has set the standards for outbound prospect identification, qualification, conversation mapping, appointment setting, new top-line and up-selling. We also have unusually good methods for enhancing retention and winning customers from competitors.

Combined with intake and customer/prospect management alluded to above, order management is part of a continuous process that encompasses, inventory management, order entry, fulfillment, dispatching, tracking, data management and customer after-care.

OverDrive can provide you with written and live translation services in Spanish and English. Immigration Case Development and other data collection and customer care services are just two examples.

OverDrive provides a comprehensive array of inbound services from new customer intake and qualification, customer service and tech support, problem identification and resolution, order entry, customer satisfaction, dealer and vendor location and surveying, to name a few.

Customer care, be it for companies or individuals, requires patience, care and empathy, especially as it concerns issue resolution, billing and collection. Our folks are very skilled in this area and selected for these attributes.

We can provide outbound calling, prospecting, lead qualification, upselling, medical reminders, issue resolution, identifying decision makers, collection of prospect, client and, in the case of recruiting, candidates screening and other related services.

Providing Warranty and Insurance Claim Services encompasses many of the customer care activities as well as handling other complex areas including inventory and vendor management, scheduling and tech support, situation analysis, fraud detection/prevention and claim resolution. Following with up-selling and cross-selling represents a terrific opportunity we can combine in the process for some companies.